Thank you for shopping with us! We aim to provide you with high-quality products and excellent service. Below is our refund and returns policy to ensure a smooth experience for our customers.
Refunds, Exchanges, and Warranty
- 30-Day Guarantee: Within 30 days of purchase, you can request a refund, exchange, or free repair.
- Post-Warranty Paid Repairs: After the warranty period, you can still enjoy repair services, but repair fees will apply.
Conditions for Returns
Damage Caused by Customer:
- Returns or exchanges within 30 days are allowed.
- The customer is responsible for shipping costs to return the item.
Product Issues (e.g., defective product, incorrect shipment):
- Returns or exchanges within 30 days are fully supported.
- Please contact our sales team at sales@poelidar.net to arrange the return and shipping. We will cover the return shipping costs in such cases.
Privacy Policy
Personal Information
You can browse our website without providing your name or other personal information. However, in some cases, we may need your details to process orders, contact you, provide reservation services, or handle job applications.
Purpose of Information Collection
- Order Processing and Communication: To fulfill your orders and provide related services.
- Customer Interaction: For customer satisfaction surveys, market research, and related inquiries.
- Anonymous Data Analysis: For purposes such as clickstream data analysis to improve our services.
- Business Relationship Management: To assist in the development of partnerships, especially if you are a business partner or wholesaler.
For any return or privacy-related inquiries, please contact us at sales@poelidar.net.
Thank you for choosing our products and services!
